• Chat Us

Chat is available during the hours of 8AM - 5PM CST. If you don't see a chat window appear, we are helping other customers or are away from our desk.

For alternative support, feel free to call or reach us by e-mail.

FAQs

  • Care of Product

  • How will the canvas hold up outdoors?

    The unique construction and coating provide superior color gamut and resolution. Canvases are only intended for indoor use, and will resist fading if kept out of direct sunlight.

  • How do I clean my canvas?

    The canvases are quite durable and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth. If the canvas gets nicked and loses ink in a certain areas it can be touched up with felt-tip markers or paint.

  • Upload and Designing Your Product

  • What type of enhancements do you offer?

    *Currently our retouching services can only be requested through our desktop design experience.

    The enhancements available to add to your order online are Black & White, Sepia, and Retouching. We offer additional services such as Photo Collages and Multi–Canvas Collages available offline since these jobs require custom quotes. If you are interested in one of these options please contact us for more details. 1877-858-4586.

    You can have us print your image in Black & White or an antique Sepia tone and we will make sure your image converts to that color with the proper contrast and exposure. If you have already done the conversion yourself and are happy with it as is, leave the order as "Full Color" and we will print the image as it is received, but please note that the output may differ from what you see on your screen. Our Black & White and Sepia filters ensure these colors will print well.

    Minor retouching. Please specify in the comments box provided what specific items you would like corrected.

    • Remove red eye
    • Dust Removal
    • Remove date stamp
    • Remove small scratches and imperfections

    Major retouching would include more in depth correction or restoration. Please specify in the comments box what specific items you would like retouched. If you aren't sure which option to choose for your image, please contact us.

    • Teeth whitening
    • Wrinkle removal
    • Skin smoothing to minimize imperfections
    • Remove moles, scars and facial blemishes
    • Isolate color (make the shirt red) look for an action/filter for this
    • Removal of large objects (wires, poles, etc)
    • Add/Remove people from group shots
    • Restore torn, stained or faded photographs
    • Oil Painting Effects
    • Other difficult requests

    We will send a proof with every major retouch so keep an eye out for that! Depending on how fast we receive an approval, the delivery date may change.

  • Will my finished canvas look like the image on my computer screen?

    Every device screen displays images differently. Unless you have a profiled monitor, it may not display accurate colors. Every screen displays images differently and may differ from what the final printed product looks like. If your image needs dramatic color adjustments, please select our Major Retouching and let us know you would like color correction.

  • Do your rolled canvases include a wrap size?

    Our rolled canvas come with a wrap depth of 1.50

  • What file formats do you accept?

    Easy Canvas Prints can accept PNG, JPG, BMP and TIF files that are 20MB and under. If your file is over this size limit you can flatten the image, convert to RGB in 8-bit mode and save as a JPG at the maximum quality level. If you must send a file format not accepted online or a file larger than 20MB, please call us for assistance and instructions.

  • What if I am attempting to find images on the Internet?

    Many images online are low resolution and are not intended for printing. However, one way to filter for higher quality images is by going to the image section within the Google search engine. You would search for the item, and then click on "Show Options" and then on the left hand side choose "Large". If you're unable to locate an appropriate image, we do offer assistance with sourcing stock images. Contact us for a quote.

  • If I have my own scanner, what setting should I use?

    Depending on how large the print is and how large you want to go you should scan from 800 to 2400 dpi. Be sure to crop to just the image area so that the scanner surface is not included. Some scanners include software to remove dust and scratches automatically. If you still see a lot of imperfections and spots on the digital file, you can add Minor Retouching to the order and we will remove that.

  • What printing technology and canvas do you use?

    Our prints are giclee prints that are printed with UL ECOLOGO and UL GREENGUARD GOLD Certified 1 Water-based HP Latex Inks. They are hazard free, have no HAPs, and are nickel free. The canvas is a polyester material. The finished product has a semi-gloss surface.

  • If I order a Gallery Wrap, is the size I order the print or the finished product?

    The size you order will be what is printed and seen on the front of the canvas. Depending on the wrap option you choose (Image, Mirror, Color), this will either include your image around the edge of the canvas or not. This is mainly true with image wrap where the image is wrapped around the edges.

  • How are the canvases packaged?

    We have had our boxes specifically designed to protect your canvas while in shipping. Canvases will either come in a plastic bag to keep out moisture and are held securely in the center of the box, or will be shrink wrapped to a pad in order to keep them from moving during transportation.

  • Are there any restrictions on what type of photos can be printed?

    You can print any digital image on canvas with us whether it be a photograph, painting or digital art. There are no restrictions on what subjects can be printed, but Easy Canvas Prints does reserve the right to refuse orders with questionable content. Per our terms of sale, you must however be the copyright owner of the image or have obtained permission for reproduction from the copyright owner.

  • What is the best way to hang a canvas?

    Two saw-tooth hangers will be evenly spaced on the back of the canvas frame when the side they are applied to is longer than 36". Smaller canvases have saw-tooth hangers installed in the center of the back of the frame. You may choose to add your own hardware if you have a preference for how to hang your artwork.

    For a video of our Wall Hanging System offered on select canvas, see our Wall Hanger System Video Page.

    When hanging art, the general rule of thumb is to have the center of the piece at the average persons eye-level. Galleries will often hang the center of the art from 60" -" 66". If your canvas will hang over a piece of furniture just take that into consideration when hanging.

  • Should I get a Wall Mount or a Wall Hanging System?

    The standard Wall Mount provides a simple hanging method for light canvas. The Wall Hanging System provides a more robust hanging solution that gives the canvas a very stable hang and prevents it from being knocked down. The Wall Hanging System also includes a small level to ensure that your canvas is level on the wall.

  • What stretching options are available?

    We have several options for your finished canvas prints. All canvas are wrapped around a stretcher frame with finished sides. The sides will be a continuation of your image, a mirror of your image, or a solid color depending on your selection. These styles are available in two sizes: 3/4" or 1.5". The 3/4" option is also called "Standard Depth" canvas and can be used to fit into a decorative frame.

  • After You Order

  • How do I know you received my order, and how do I obtain a receipt?

    Once you have submitted your order, an order confirmation containing your order number, final order total, design proof(s), billing and shipping information will be sent to the email address you provide during checkout. If you do not receive this confirmation, please call our Customer Love Team at 877-858-4586.

  • How can I find out the details of my promotion?

    We want to be sure you have all of the information! Near the top of our website you will find the details you need. Give a click to "Details" link just under Ideas and you will see the specifics for your promotion.

  • May I make a correction to my order after it has been submitted?

    Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact our Customer Love Team immediately via 1-877-858-4586.

  • How do I check the status of my order?

    You can check on your order anytime by clicking on the "Order Status" link the upper right-hand corner of our website and entering your order number, e-mail address and billing zip code.

  • How do I track my shipment?

    You will receive a shipping confirmation e-mail with tracking information as soon as your product(s) leave our facility. You may click on the tracking number in the e-mail to view transit details. Please note that orders with multiple items may require multiple shipments so you can expect more than one shipping confirmation e-mail.

  • What is your turnaround time?

    We offer a range of delivery options to choose from, with some expedited options as fast as 2 days to your door! After entering your shipping address during the checkout process, the final checkout page will provide you with all available delivery options which include both production and transit time. Please note orders placed after 4PM (CST) will count as an order for the next day. Your delivery time can also depend on your response time to our inquiries regarding your order.

  • Sweepstakes

  • What are the conditions around sharing my canvas / sweepstakes?

  • Groupon

  • Where do I go to redeem my voucher?

    You can enter your code at www.easycanvasprints.com/redeem. From there, you'll see a box to enter your voucher code, and start putting your memories on canvas!

  • Is there a shipping charge associated with my Groupon?

    Yes. When you get to the checkout page, you will see a shipping charge associated with your Groupon voucher. Depending on the voucher that you purchased, this charge can vary from $10 and up.

  • Can I combine multiple vouchers on the same order?

    Each voucher will have to be used separately. Only one per order, please!

  • Can my voucher be combined with other promotions?

    We want to be sure you have all of the information! Near the top of our website you will find the details you need. Give a click to "Details" link just under Ideas and you will see the specifics for your promotion.

  • Can I use my voucher on wall displays?

    We already provide a great promotion on our wall displays, so Groupon vouchers cannot be applied towards this deal.

  • Shipping Policy

  • Who is your shipping carrier?

    UPS is our primary carrier, but you may receive packages from other carriers depending on the product you purchase.

  • Will you provide a tracking number?

    Yep! Your tracking number is provided with your shipping confirmation email, which is sent when your package leaves our facility.

  • Do you ship outside the United States?

    At this time, we ship to most regions of Canada. If you have any questions on if you qualify for delivery, please contact our Customer Love Team at 1-877-858-4586, and we'll be happy to help you!

  • What type of delivery service do you use?

    We use UPS to deliver our packages. Depending on the product you order, you may receive your package from a different carrier. At this time, we're unable to use personal shipping accounts to deliver packages.

  • Can I pick up my order at your store?

    We do not have a brick and mortar location, so pick-ups are not available at this time.

  • Can I split my order up and ship it to different locations?

    We are unable to ship your order to different locations on the same order. If you need to ship canvases to multiple locations, separate orders will have to be placed. If you need help doing this, please give our Customer Love Team a call at 877-858-4586!