FAQ

• How long will the canvas last?

  The canvas material we use is archival quality and has a specifically designed coating for superior color gamut and resolution. Canvases are only intended for indoor use, but even in display of direct window light should still last for decades to come if cared for properly.

• How do I clean my canvas?

  The canvases are quite durable should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth. If the canvas gets nicked and loses ink in a certain areas it can be touched up with felt–tip markers or paint.

• What type of enhancements do you offer?

  The enhancements available to add to your order online are Black & White or Sepia Conversion, Retouching. We offer additional services such Photo Collages and Multi–Canvas Collages available offline since these jobs require custom quotes. If you are interested in one of these options please contact us for more details. 1–877–858–4586

  You can have us print your image in Black & White or an antique Sepia tone and we will make sure your image converts to that color with the proper contrast and exposure. If you have already done the conversion yourself and are happy with it as is, leave the order as "Full Color" and we will print the image as it is received.

  Minor retouching. Please specify in the comments box provided what specific items you would like corrected.

  • Remove red eye
  • Dust Removal
  • Remove date stamp
  • Remove small scratches and imperfections
  • Re–sizing to improve image resolution for printing

  Major retouching would include more in depth correction or restoration. Please specify in the comments box what specific items you would like retouched. If you aren't sure which option to choose for your image please contact us. We call each customer directly for image consultation on every order with major retouching.

  • Teeth whitening
  • Wrinkle removal
  • Skin smoothing to minimize imperfections
  • Remove moles, scars and facial blemishes
  • Isolate color (make the shirt red) look for an action/filter for this
  • Removal of large objects (wires, poles, etc)
  • Add/Remove people from group shots
  • Restore torn, stained or faded photographs
  • Oil Painting Effects
  • Other difficult requests
• Will my finished canvas look like the image on my computer screen?

  Every computer screen displays images differently. Unless you have a profiled monitor, it may not display accurate colors. We always visually check that images look their best and do minor color-management at no charge to ensure a good print. If your image needs dramatic color adjustments please select our Major Retouching and let us know you would like color correction.

• What file formats do you accept?

  Easy Canvas Prints™ can accept PNG, JPG, BMP and TIF files that are 20MB and under. If your file is over this size limit you can flatten the image, convert to RGB in 8–bit mode and save as a JPG at the maximum quality level. If you must send a file format not accepted online or a file larger than 20MB please call us for assistance and instructions.

• How do I know if my photo is good enough to print?

  Our online design tool has a sophisticated image resolution detector. If you load a file it will indicate that your image is "good". If your image appears to be below that you may want to upload a larger file. If you do not have a larger file and need our designers to improve the image resolution we offer this service as minor retouching.

• What if I am attempting to find images on the Internet?

  Many images online are low resolution and are not intended for printing. However, one way to filter for higher quality images is by going to the image section within the Google search engine. You would search for the item, and then click on "Show Options" and then on the left hand side choose "Large" or "Medium." If you're unable to locate an appropriate image, we do offer assistance with sourcing stock images. Contact us for a quote.

• I have my own scanner what setting should I use?

  Depending on how large the print is and how large you want to go you should scan from 800 to 2400 dpi. Be sure to crop to just the image area so that the scanner surface is not included. Some scanners include software to remove dust and scratches automatically, if you still see a lot of imperfections and spots on the digital file you can add Minor Retouching to the order and we will remove that.

• What printing technology and canvas do you use?

  Our prints are giclee prints made from archival inks. The canvas is a cotton-based material. The finished product has a semi-gloss surface.

• If I order a Gallery Wrap, is the size I order the print or the finished product?

  The size you order is the size of the finished product you receive.

• Do you have frame options?

  We sure do! We offer decorative framing options in a number of colors and styles.

• How are the canvases packaged?

  We have had our boxes specifically designed to protect your canvas while in shipping. Canvases come in a plastic bag to keep out moisture and are held securely in the center of the box.

• Are there any restrictions on what type of photos can be printed?

  You can print any digital image on canvas with us whether it be a photograph, painting or digital art. There are no restrictions on what subjects can be printed but Easy Canvas Prints does reserve the right to refuse orders with questionable content. You must however be the copyright owner of the image or have obtained permission for reproduction from the copyright owner.

• What is the best way to hang a canvas?

  Canvases 24x36 and larger are provided with Beehive Hanger and an instruction sheet for hanging. Smaller canvases have saw-tooth hangers installed on the back of the frame. You may choose to add your own hardware if you have a preference for how to hang your artwork. Have a level handy – the beehives make it easy to readjust an image to be level, but you still need a level to make sure everything is set correctly.

  When hanging art, the general rule of thumb is to have the center of the piece at the average persons eye–level. Galleries will often hang the center of the art from 60" – 66". If your canvas will hang over a piece of furniture just take that into consideration when hanging.

• What stretching options are available?

  We have several options for your finished canvas prints. All canvas are wrapped around a wooden stretcher frame with finished sides. The sides will be a continuation of your image, a mirror of your image or a solid color depending on your selection. These styles are available in two sizes 3/4" 1.5". The 3/4" option is also called that "Standard Stretch" canvas and can be used to fit into a decorative frame.

• How do I know you received my order, and how do I obtain a receipt?

  Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.

• May I make a correction to my order after it has been submitted?

  Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediately via 1–877–858–4586

• How do I track my order?

  You may check the status of your order by clicking on the link in your order confirmation email.

• What is your turnaround time?

  We have a production time of 10–12 business days, and any order placed after 4 PM (CST) will count as an order for the next day. When you're checking out you can pick when to receive your order and the shipping time is calculated for you to see the estimated delivery date. We also offer the options of expedited production times of 4–6 and 1–2 business days for an additional cost. If you have a special rush request please call us for assistance. Your delivery time can also depend on your response time to our inquiries regarding your order.

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